IThis Privacy Statement explains our practices regarding the collection, use, and disclosure of certain information, including your personal information, by TV.AE.

For any questions concerning your account, please visit our FAQ page at www.tv.ae/faq, or please contact us by email at support@tv.ae

Collection of Information
We receive and store information about you such as:

Information you provide us:
We collect information you provide to us which includes your name and email address. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions; and information collected when you choose to provide reviews or ratings, taste preferences, account settings, set preferences in Your Account or otherwise provide information to us through our service or elsewhere.

Information we collect automatically: We collect information regarding you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as gaming systems, smart TVs, mobile devices, and set top boxes).

This information includes:

  • your activity on the TV.AE service, such as title selections, watch history and search queries;
  • details regarding your interactions with customer service, such as the date, time and reason for contacting us;
  • device IDs or unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address and standard web login information;
  • information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on impressions delivered to a cookie, the site URL where the impression was delivered, as well as the date and time). See our Cookies and Internet Advertising section for more details.

Information from other sources: We might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behavior.

Use of Information
We use the information we collect to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use the information we collect for:

  • determining your general geographic location, providing localized content, providing you with customized and personalized viewing recommendations for movies and TV shows we think will be enjoyable, determining your Internet service provider and helping us quickly and efficiently respond to inquiries and requests;
  • preventing, detecting and investigating potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);
  • analyzing and understanding our audience; improving our service (including our user interface experiences), delivery optimization, content selection, and recommendation algorithms;
  • communicating with you concerning our service (for example by email, push notifications and text messaging), so that we can send you news about TV.AE, details regarding new features and content available on TV.AE, special offers, promotional announcements and consumer surveys, and to assist you with operational requests such as password reset requests. Please see the “Your Choices” section of this Privacy Statement to learn how to set or change your communications preferences.

Disclosure of Information
We disclose your information for certain purposes and to third parties, as described below:

  • Service Providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
  • Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
  • Protection of TV.AE and others: TV.AE and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of TV.AE, its users or the public, as required or permitted by law.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

You may also choose to disclose your information in the following ways:

  • While using the TV.AE service you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose;
  • Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
  • Social plugins (including those offered by Facebook, Twitter and Instagram).
  • Social plugins and social applications are operated by the social network themselves, and are subject to their terms of use and privacy policies.

Access to Your Account and Profiles
In order to provide you with ease of access to your account and to help administer the TV.AE service, we implement technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the TV.AE service. You can choose not to take advantage of this feature on your computer by unchecking the box “Remember me on this device” when you log in to the website. To remove access to your TV.AE account from your devices: (a) visit “Your Account”, choose “Sign out of all devices”, and follow the instructions to deactivate your devices (note, deactivation may not occur immediately) or (b) delete your TV.AE settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or TV.AE ready device, you should log-out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

If you share or otherwise allow others to have access to your account, they will be able to see your information, including in some cases personal information, such as your watch history, ratings, reviews and account information (including your email address or other information in Your Account.

Your Choices
If you no longer want to receive certain communications from us via email, simply access the email settings page in the “Your Account” section of our website and uncheck to unsubscribe. Alternatively, click the “unsubscribe” link in the email. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions.

To exercise choices regarding cookies set through our website, as well as other types of online tracking and Internet advertising, see the Cookies and Internet Advertising section (below).

Your Rights
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You can most easily do this by visiting the “Your Account” portion of our website, where you have the ability to access and update a broad range of information about your account, including your contact information and various related information about your account (such as your taste preferences, the content you have viewed and rated, and your reviews). You must be signed in to access “Your Account.” Please also see the Your Choices section of this Privacy Statement for additional choices regarding your information.

You may also ask us to delete personal information that we hold about you if it is no longer needed to provide the service to you, for our billing or records purposes, or for other lawful reasons. To do this, or if you have any other question regarding our privacy practices, please contact us at support@tv.ae.

Security
We believe we use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Privacy Policy


عربي

|

|

Explore
Privacy Policy

All other logos and trademarks are properties of their respective owners.

©  2017 TVAE. All Rights Reserved.

Terms of Service
FAQsSign in / Sign up